Legal

Privacy Policy

Last updated: March 1, 2026

BuilderSolve, Inc. ("BuilderSolve," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and construction management platform (collectively, the "Service").

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

  • Account Information: Name, email address, phone number, company name, job title, and password when you create an account.
  • Project Data: Job details, estimates, schedules, daily logs, financial records, crew information, client contacts, and other data you enter into the platform.
  • Payment Information: Billing address and payment details processed through our secure third-party payment processor. We do not store full credit card numbers on our servers.
  • Communications: Messages, files, and content you share through our chat feature, support requests, and correspondence with us.

1.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, actions taken, time and date of access, and referring URLs.
  • Device Information: Browser type, operating system, device identifiers, IP address, and screen resolution.
  • Cookies and Tracking: We use cookies, web beacons, and similar technologies to enhance your experience and gather analytics. See Section 6 for details.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process transactions and send related information
  • Send technical notices, updates, security alerts, and administrative messages
  • Respond to your comments, questions, and support requests
  • Monitor and analyze usage trends to improve user experience
  • Detect, investigate, and prevent fraudulent or unauthorized activity
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing, customer support).
  • Within Your Organization: With other members of your company account as configured by your administrator.
  • With Your Consent: When you direct us to share information with third parties, such as QuickBooks for accounting integration.
  • Legal Requirements: When required by law, legal process, or to protect our rights, privacy, safety, or property.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, in which case your information would be transferred as a business asset.

4. Data Security

We implement industry-standard security measures to protect your information, including:

  • End-to-end encryption for data in transit (TLS 1.3) and at rest (AES-256)
  • Regular security audits and penetration testing
  • Role-based access controls and multi-factor authentication
  • Automated daily backups with geographic redundancy
  • SOC 2 Type II compliant infrastructure

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. After account termination, we retain data for up to 90 days before permanent deletion, unless a longer retention period is required by law. You may request earlier deletion by contacting us.

6. Cookies & Tracking Technologies

We use the following types of cookies:

  • Essential Cookies: Required for the Service to function (authentication, security, preferences).
  • Analytics Cookies: Help us understand how visitors interact with our website to improve performance.
  • Functional Cookies: Remember your preferences such as theme settings and language.

You can control cookies through your browser settings. Disabling essential cookies may impair Service functionality.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data
  • Object to or restrict certain processing
  • Data portability — receive your data in a structured, machine-readable format
  • Withdraw consent where processing is based on consent
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us at privacy@buildersolve.com.

8. Children's Privacy

The Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

BuilderSolve, Inc.
Email: privacy@buildersolve.com